Suburban Propane, a nationwide marketer and distributor of energy products, was experiencing a major organizational change, but lacked a successful algorithm to hire, onboard and develop their growing and diverse staff.
To address these issues, Suburban turned to The Predictive Index® behavioral assessment and the Performance Requirement Options (PRO™) job analytics tool to quickly implement a solution that got the entire organization speaking the same language and using the same data.
- Transformed it's customer service group to become a $1.5B industry leader.
- Customer turnover dropped from almost 21% to 9%, well below the national norm of 12%-13%
- Average tenure for executives is 12 years with less than 2% turnover