The SUBWAY brand is the world’s largest submarine sandwich chain with more than 44,000 locations. They have become the leading choice for people seeking quick, nutritious meals that the whole family can enjoy. As SUBWAY continues to grow, the company is guided by a passion for delighting customers by serving fresh, delicious, made-to-order sandwiches. 

Despite having a turnover rate below the industry average, Harold Jackson, a SUBWAY franchise owner with seven retail food locations and 100 employees throughout Ohio, recognized that further turnover reduction would greatly benefit his business.

Jackson enlisted the services of ADVISA, a Predictive Index Partner Firm in the business of improving people performance to make companies’ workforces work better. To help reduce his business’s turnover rate, ADVISA suggested Jackson use The Predictive Index Behavioral Assessment, an effective, simple, and easy to use science-based assessment that provides an accurate depiction, or pattern, of people’s core drives, and therefore insight into their needs and behaviors. The PI Behavioral Assessment objectifies workplace behaviors giving organizations the power to predict the drives and motivations of job candidates or current employees.

The results?

  • Employee turnover has been reduced from 70 percent to as low as 32 percent.

  • Reducing employee turnover saved more than $15,000 a year in training costs alone.

  • The PI Behavioral Assessment’s accuracy led to increased confidence in job reassignments and smoother transitions.

  • The PI Behavioral Assessment demonstrated that the “manager” role is not a one-size-fits-all title.

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See how Subway changed the direction of their company through employee engagement and improved cost savings.